Privacy Policy:

Ribbons & Balloons is committed to its users privacy regarding our services and assures you to guard your data carefully.  We value privacy of any information shared with us along with your order details. We respect your right to privacy and do not sell or share your information with any third party.  Personal information is collected when you enter them on our website when you place an order or sign up with us.  Our privacy policy and terms of conditions may be modified without any prior notice. We advice our customers to regularly visit this section.

Ribbons & Balloons is hereby mentioned as ‘We’ / ‘Our’.

Personal Information:

Personal information is any information about you that identifies you. We collect your mobile number in order to be able to coordinate with you regarding your order. Complete address is collected in order to ensure timely delivery and at the right location, and for no other purpose. We also collect data when you sign up on our website or when you send an enquiry form which is used by us for subscriptions to alerts, newsletters or other. For statistical purpose, we may collect information such as browsing time, purchase date and historyautomatically through the use of “cookies”.


“Cookies are small pieces of information which are stored on your hard drive.  Cookies are used to collect information on your interests, which websites you visit, what features of our website are you using. This enables us to give you a good user experience and tailor it as per your interests.  Cookies are accepted automatically, but you can choose to change the settings of you browser. If you disable cookies, you can sill access most of our website.

Handling of Information:

We use your personal information such as name, number and email address to inform you about our new products, discounts and promotions offered by us.  You may unsubscribe and stop receiving any information from us.

We do not save, share or sell your credit/debit card information. We do not share your personal information with any third party. You data is secure with us and is accessed by us and marketing agencies who agree and sign a Non Disclosure Agreement with us.

Third Party Websites:

Ribbons & Balloons may include links on the website owned by other parties. We are not responsible for the content on these websites or liable for any material on them. We do not endorse or are responsible for any content, including advertisement or products offered, nor responsible for any damage, or loss caused by visiting these websites. Customers need to refer to the privacy policies of the third party websites if they would like to use them.

Order Acceptance:

When you place an order with us making a purchase offer, the offer is subject to get accepted by us. We strive to meet your orders, there are few instances that may restrict us to deliver the products. Although you receive the order confirmation, we at any time may cancel the order and it does not constitute the order confirmation. We may cancel the part or whole order at any time before scheduling the delivery.  We always call for additional verification to verify and confirm the purchase, before we accept any order.  We request our users to understand that most of our orders are customized. You need to provide accurate information about the recipient name and shipping address. We are not responsible for delivery of products to the wrong address or the address provided by you is not traceable. At any instances, you shall not hold us liable and we do not have any legal obligations to meet the damages. Soon after receiving your order and payment, we will send you a confirmation email detailing the details of the products ordered, shipping address, etc. However, your order stands confirmed only when we send the shipping confirmation.

Terms of Sale:

At Ribbons & Balloons we have laid down the specific set of terms of sales. By accessing our site, you abide the terms of sales. Please read our terms of sale carefully before you access the site. We shall not hold any responsibility for any of your claims that arises due to your lack of understanding our terms of sale. If you place an order or otherwise use our services with or without accepting terms of sale and terms and conditions, you deemed to have understood and abide by the same.

Part / Full Cancellation of a Purchase Order:

While we take strenuous effort to enter accurate information about every product and service listed on the site, there are chances that the product may have entered with incorrect price or information. It may arise due to typographical error in the price or description of the product. We have the sole right to accept or deny or cancel any such order whether or not the user confirms the order; whether or not you paid for the product.

If you already paid for the product and waiting for the product to be shipped, we may cancel the order. In case if we cancel the order, you will get the full credit back to your account through the respective payment mode. Alternatively, we may also generate fresh order with the right price.

If we cancel all or any part of your order, the amount equivalent to your order or cancelled order will be credited to your account or credit card or debit card through which the payment is made. We do not impose any charge on your credit or debit card or bank for cancellation of order.

We make strenuous attempts to provide excellent services. However, if you feel you should cancel your order, you can do, but restricted to certain limitations. Remember, most of orders are customized and made only after receiving your order. In many instances we may not be able to cancel your order.

We do not cancel the order, if,

  • The order is a customized order, made only for you
  • If we are processing the order
  • If the order is ready for dispatch
  • If the order is on the way for delivery
  • Same day orders
  • We also do not entertain any change in the delivery requests once we deliver the shipping confirmation.

Duplicate Orders:

In case of you ordered a product twice or mistakenly made two identical orders, please let us know at the earliest possible. We will provide the full refund of the amount on the duplicate order as long as the order is not prepared or ready for dispatch.

However, if we find two identical orders from you, we do will contact you to clarify whether you made it by mistake to save the interest of both the parties. If we cannot contact the customer, the decision will be made at our discretion.

Fraudulent Orders:

In order to provide flawless customer service together with safe,

secured and hassle free shopping experience, we meticulously monitor all the transactions to mark fraudulent activity. In case if we find anything suspicious of any activity, we have the sole right to cancel the current pending and future orders without any liability. We shall not be held liable for cancellation of any suspicious order placed and paid using any gift vouchers or promotional vouchers.